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Have you heard this before?
All of us have at some time needed to contact a service provider. Most of them have their own call centres, which manage these requests using an automatic recording.
The system prompts you to enter a number, which forces you to remove the phone from your ear and press the number on your phone. After they remove it from your ear the third time, most people get a feeling of wasted time.
aiTWM was created in order to bring technological solutions to the field of effective communication. Everyone in our industry perceives communication as an exchange of information. Our company brings innovation to this industry by replacing number dialling and intuitively without the need to choose an option by touch. Voice is enough. We provide clients with an intuitive choice of requirements.
The system increases the efficiency of operation of your call centre. The answer to each question you choose is automated and recorded and then sent in a standardized format. The principle is flexibility and efficiency. Many call centres face the same questions at different times.
Effective communication is the most valuable thing in the modern world. We bring new innovative technologies that will ensure high efficiency in the thing we use most often, namely human speech. Using artificial intelligence, we can make the most of the potential of our solutions.
We bring progress
The service offers a wide range of uses, from making the operation of call centres more efficient to research agencies needing in-depth analysis. We are making progress with the advent of new call steering technology and the call analysis system we have developed. This is voice recognition technology, there is no need to transfer the selection manually onto the system. Our unique analytics system is based on a logical evaluation of the caller’s answers to your questions.
Subsequently, our system implements the required action: transfer to a specialized department, transfer to an external telephone number, sending an e-mail, sms or the client receives the required response via a recorded voice without the need to communicate with a call centre agent.
The voice on the phone sounds human and natural, you choose the type of voice yourself, as you know your customers best.
The issues that the system can evaluate must be of a closed nature, as current technology is not yet cost-effective.
Benefits for you
We has developed an innovative system to simplify work and increase comfort for your customers.